FAQ
- Visit our return center
- Enter your order number and email address at the start
- Follow the instructions and select the items you wish to return
- Once your request is approved, you will receive a confirmation email with the shipping guidelines.
- Within 14 days of the delivery date
- In an unused and resalable condition
- In the original packaging with intact labels
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
If the purchased product is defective, please contact us within 7 days of the delivery date.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be sent to you.
The following refund options are supported:
- Refund to the original payment method
- Refund as store credit (if applicable)
Instructions for shipping the returned products can be found in the email you received after making the return request.
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. In case of approval, the refund request will be processed within 5 to 7 business days after approval.
Do you have any other questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.